Prescription Request, Surgery Collection, Dispensing & Home Delivery

We regularly collect prescriptions from all local G.P. surgeries. If you would like us to collect your prescription(s), there are two alternatives :

1.  Contact G.P. surgery to request your prescription(s), instruct surgery staff to leave prescription(s) for “Helen’s Bay Pharmacy Collection”

or if you order online with your G.P. surgery :- Nominate “Helen’s Bay Pharmacy” as your Pharmacy (pick-up point).


2.  Contact us directly with your order, and where possible*, we will  “request & collect” the prescription(s) from your G.P. Surgery.    

(*Check with us first, as not all G.P. surgeries accept repeat prescription requests from pharmacies on a patient’s behalf)

 Call in with us at Station Square, telephone 02891 853605, or use our online service

Please allow 2 or 3 working days from request to pick up or home delivery (GPs are currently taking longer to issue prescriptions, so we recommend allowing 3-4 days)calander

This provides the necessary time for surgery staff to process the request(s), the doctor to check and sign the prescription(s), us to collect the prescription(s) and then dispense your medicine(s) ready for collection or home delivery.

Please note : It is illegal for pharmacists to supply “prescription only medicines” without being in possession of a signed prescription, or having prior authorisation from the prescribing G.P. , except in an emergency.