Prescription Request, Surgery Collection, Dispensing & Home Delivery


We regularly collect prescriptions from all local G.P. surgeries. If you would like us to collect your prescription(s), there are two alternatives :

1.  Contact G.P. surgery to request your prescription(s), instruct surgery staff to leave prescription(s) for “Helen’s Bay Pharmacy Collection”


or if you order online with the surgery :- Nominate “Helen’s Bay Pharmacy” as your pick-up point.


 Alternatively


2.  Contact us directly with your order, we will then “request & collect” your prescription(s). Call in with us at Station Square, telephone 02891 853605, or use our online service


Please allow 2 or 3 working days from request to pick up or home delivery (GPs are taking longer to issue prescriptions, so please allow 3-4 days)calander

This provides the necessary time for surgery staff to process the request(s), the doctor to check and sign the prescription(s), us to collect the prescription(s) and dispense your medicine(s) ready for collection or home delivery.


Please note : It is illegal for pharmacists to supply “prescription only medicines” without being in possession of a signed prescription, or having prior authorisation from the prescribing G.P. , except in an emergency.