Prescription Request, Surgery Collection & Home Delivery
We collect prescriptions on patients’ behalf from all local G.P. surgeries.
If you would like us to collect your prescription(s) for you,
there are TWO alternative ways to arrange this :
X1. Contact your G.P. surgery and request your prescription(s):-
Instruct surgery staff to leave the signed prescription(s) for
“Helens Bay Pharmacy Collection”
or if you order online with the surgery :-
Nominate “Helen’s Bay Pharmacy” as your pick-up point.
2. Contact us directly with your order:- We will then “request & collect” your prescription(s) :-
Call in with us at Station Square, or telephone 02891 853605
or use our online service :
Please allow 2 or 3 working days from request to pick up or home delivery
This provides the necessary time for surgery staff to process the request(s), the doctor to check and sign the prescription(s), us to collect the prescription(s) and prepare the medicine ready for collection or home delivery.
Home delivery can be arranged, free of charge, for housebound patients, or patients who can’t collect their medicine(s) during normal opening hours.
Please note : It is illegal for pharmacists to supply “prescription only medicines” without being in possession of a signed prescription, or having prior authorisation from the prescribing G.P. , except in an emergency.